Family Life actively promotes the needs of its client groups and its programs, via media, taking care to ensure that we are represented accurately and in a way that reflect our values and mission.

Family Life’s communication strategy is coordinated by the Chief Operating Officer.

All inquiries from media (newspapers, radio, television etc.) regarding Family Life are to be directed to the Chief Executive Officer.

The Chief Executive Officer will seek advice from the Board Chair when comment is sought that may impact on relationships with funding bodies or risks to the Agency’s reputation are identified.

Staff members do not speak on behalf of the Agency unless specifically requested by the Chief Executive Officer. In absence of the Chief Executive Officer, responsibility is delegated to the Chief Operating Officer.

In exceptional circumstances, the Chief Executive Officer may consult with the  Board Chair and agree to defer the media inquiry and role of spokesperson, to the Chair, in that instance.