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Bayside Children’s Contact Service (CCS)

The Bayside Children’s Contact Service is a safe, neutral, child focused venue for supervised contact visits and changeovers to occur between children and their parents, where separated parents are unable to manage their own contact arrangements without conflict.

Times can be scheduled at a mutually beneficial time; weekdays or weekends, before nap-time or after-school. We are happy to work with you to make the make arrangements that suit everyone involved, that are in the best interests of the child.

For more information please read our FAQ, call us (03 8599 5433) or email your enquiry to info@familylife.com.au 

The Bayside CCS is a social enterprise operated by Family Life. It does not receive government funding. Families accessing the Bayside Children’s Contact Service are required to fund the full cost of services accessed, payable in advance.

Funds generated through the Bayside Children’s Contact Service are required to cover the cost of delivering the service with any surplus invested into our charitable purposes.

Welcome to Family Life
Where families are not in a position to use this fee paying service we encourage use of Family Life’s Frankston Contact Service or other government funded CCS. Waiting periods are likely to apply for these government funded services

Step One: Complete Application Form

An online application form can be filled out here or alternatively download and print the application form here

Step Two: Intake & assessment

After receiving application forms from both parents we will contact each parent to arrange individual Intake & Assessment Interviews. This is a requirement prior to the use of any Contact Service.
Interviews are conducted separately with each parent to ensure confidentiality and safety. Each assessment takes approx. 2 hrs.

Family Life reserves the right to decline the use of the Bayside CCS if, through the assessment and/or service provision process the staff consider that the arrangement may pose an unacceptable risk to children, staff or other service users.

Following receipt of payment the Service will contact you to arrange a convenient interview time.

$165 (incl. GST) per parent

Pay Online

Services include the following:

Supervised visit

After Intake & assessment has been undertaken with each parent, if this CCS service has been assessed as appropriate, parents can pay online for supervised visits.

Following receipt of payment the Service will contact you to arrange a convenient supervised visit time.

2 hour blocks $220 (incl. GST) per visit

Pay Online

Supervised changeover

Either by choice or as directed by the Courts, parents may require the presence of a CCS Worker to facilitate the exchange  of care of children between parents.  Through this process no face to face contact is made between parents.

After Intake & assessment has been undertaken with each parent, if this CCS service has been assessed as appropriate, parents can pay online for a supervised changeover.

Following receipt of payment the Service will contact you to arrange a convenient supervised changeover time.

Each way $55 (incl. GST) per visit

Pay Online

Court report

Where a Court or Solicitor makes a request, a Court Report will be prepared based on the confidential observational notes made by staff following supervised visits and changeover.

To arrange for this service payment must be accompanied by a Court Request Form. Download and complete this form and submit with online payment or return via nominated methods listed on the form.

$550 (incl. GST)

Pay Online